Interactive Voice Response (IVR)
Virtual IVR Services
Connect with your esteemed clients with IVR Services which is easy to use, flexible, and unmatched professional voice quality and interacts with callers, gathers information and routes calls to the appropriate recipient on the basis of the caller’s input.
- Manage leads & Sales lifecycle that boost ROI
- Keep strict track opportunities within Single Database
- Rationalizing all business combination
- Support remote working, you can work from anywhere with Dizitude’s IVR number
- Reporting and call analytics on a real time basis
- Ensure high level control over business
- Merge large call volumes via advanced multi level IVR
- Enhanced marketing and Lead management proficiency
- Reduce support request costs and offers facility of auto feedback
Our services
How We Can Help?
Virtual Numbers
This service offers Virtual Number with integrated IVR and call forwarding facility to your personal landline or mobile numbers.
Custom IVR Call Scheduling
Set your IVR Call scheduling according to your business needs i.e. sequential or round robin scheduling for efficient call flow management.
Call Monitoring & Recording
Cloud based system enable you to observe information concerning call logs (length, caller number, recording. date & time) for QC as per needs.
Custom IVR Menu
Automated voice menu offers complete guidance to caller towards requisite department by connecting digits with extension codes.
Greeting Message
Greeting message facility works by playing company's welcome greeting message at the time when a caller calls to IVR number. It enables you to greet callers with clear IVR greeting.
Conditional Forwarding
You can state rules for forwarding calls as per the date, time or any other parameters or conditions.
Hold Music
This feature plays pleasant melody by replacing phone tons or silence at the time of waiting period for answering call from end recipient.
Blacklist
You can anytime blacklist spam or unwanted callers whenever need arises.
Voicemail
This service enables you to record voice messages from subscribers end whose calls get missed by you which will also be saved in your email.
Call routing with Ease
Give your customers exceptional interaction experience by routing their calls with ease. For instance, Press 1 for sales, 2 for support etc.
Sticky Agent
This helps you to divert calls to existing calls owners or as per mapping done with existing database.
User Management
Customized and user frindly software panel to manage admin and users interface.
