Refund Policy
Last updated: July 2026
This Refund Policy explains the terms under which refunds may be issued for services and packages purchased from Dizitude Infocom (OPC) Pvt. Ltd. ("Dizitude").
Nature of Our Services
Dizitude provides professional, time- and resource-intensive services. Because work typically begins soon after purchase, fees are generally non-refundable once the corresponding work has commenced.
Eligibility for Refunds
You may be eligible for a full or partial refund if: (a) you cancel a package before any work has started; or (b) we are unable to deliver the agreed service and no acceptable alternative can be arranged. Refunds, where applicable, are calculated on the portion of work not yet performed.
Non-Refundable Items
Fees for work already completed, third-party costs incurred on your behalf (such as ad spend, domain, hosting, licences or gateway charges), and setup or onboarding fees are non-refundable.
Cancellation
Ongoing monthly services may be cancelled with written notice as per your plan; cancellation stops future billing but does not refund the current billing period once services have been rendered.
How to Request a Refund
To request a refund, email us at info@dizitude.com with your order details and reason. We will review eligible requests and respond within a reasonable time.
Processing Time
Approved refunds are processed to the original payment method, typically within 7–10 business days, subject to your bank or payment provider's timelines.
Contact Us
If you have any questions, please contact Dizitude Infocom (OPC) Pvt. Ltd.:
- Email: info@dizitude.com
- Phone: +91 9818002479
- Delhi: 5th Floor, Wing A, Statesman House, 148 Barakhamba Road, Connaught Place, New Delhi 110001
- Gurgaon: DLF Forum, Cyber Hub, Phase III, Gurugram, India
